Simone Ryland

For Simone Ryland, building a successful career has been about seeing potential and creating the framework to achieve it. Her journey is a story of initiative, strategic leadership, and a deep-seated commitment to fostering growth—for clients, for her team, and for herself.

Her impact at X-Team was immediate and foundational. As the very first hire in the Customer Service department, she was a true pioneer, collaborating with executive leadership to build the division from the ground up. Simone developed the essential standard operating procedures, training materials, and communication templates that would become the backbone of the department, continuously refining them as the team grew and evolved. Today, as a Client Enablement Manager (Global), Ryland has elevated that foundational work into a high-level leadership role. She manages cross-departmental processes and initiatives while supporting major enterprise clients in the fast-paced technology sector.

Beyond her client-facing success, Simone is a powerful internal change agent. She has spearheaded initiatives that dramatically improved efficiency and boosted satisfaction by streamlining processes between departments. A forward-thinking leader, she has also taken the lead on developing proposals for company-wide mentoring programs to foster professional growth and collaboration. From her early career successes in marketing and community management to her current leadership role, Simone Ryland’s story is one of determination, continuous growth, and the power of building something that lasts

• Customer Success Management Fundamentals
• Foundations of Project Management
• AWS Partner: Sales Accreditation

• Vermont Technical College
• Penn Foster Group- Associate's